Archives: Reviews

“AAA Electrical Services helped me when I was in a pinch. After the latest storm, my electrical house panel had a fire and I lost electricity. AAA Electrical was quick to respond and also sent an electrician out the same day to make the repair. Alex, the electrician, was professional and repaired my panel quickly. I can’t say enough about Alex and the team at AAA Electrical Services.”

– Andrew T.

“AAA installed a new sub panel at the opposite site of my house from the main panel. It was expensive but they got it done quickly and efficiently. They addressed every concern I had and connected some circuits at no additional cost. I had one issue with an inoperable circuit and they came back to correct it immediately.”

– Jim E.

“Alex was very professional and did a very thorough job. He explained what had to be done to complete the job. I would definitely use this company again.”

– John H.

“Excellent job by Alex and his assistants
They were very professional , friendly and informative about the process
We are very pleased with their service and representation of AAA Electrical Services”

– Martha P.

“Jason was able to determine that our gfi outlet had not been installed correctly and had never been working. Several outlets stopped working. Jason troubleshot our system and made repairs. He kept us well informed of his findings and progress.”

– Sharon S.

“Alex did a great job. He worked professionally until the job was completed. He knew exactly what had to be done and did a great job doing the work. I would recommend him to do anyone’s electrical work. Great job Alex.”

– Kenton B.

“Hello

I had sent an email earlier but I haven’t heard back from you. My review is as follows

Alex was great but I’ve a problem with your company policy. Alex shared with me the three options I’ve to get the repairs done. I chose the one with $500+ and signed the form. Then we found out that the only issue was one of my G5 was triggered. This was in a plug that I wasn’t aware of else I would have toggled it myself. Alex was kind enough to change the plug but all and all for just one G5 reset and a plug change which I don’t think was required I paid $700+. This is too much for any repair service. I paid the amount as agreed but unfortunately I’ll never suggest or use your service again. Frankly I had so many repairmen for all purposes come to my place and once they found the issue was minor they adjusted the pricing. This much payment got getting a service done for under an hour hasn’t settled well with me. Thanks. Ajay”

– Ajay R.

“This weekend we unfortunately lost power to our subpanel as a large breaker tripped on our main panel. After failing to reset it we started calling electricians for help. The only reason for 1 star was that AAA answered and sent someone quickly while most others were closed. Betty the dispatcher provided clear information about the process, including that written estimates for the repair would be shared before work was started and that all supplies should be on the truck. She also noted the $266 emergency weekend fee.

Once the technician arrived we described our problem with the breaker. His quote, without looking at the subpanel was that he would need to do a “diagnosis” which cost $667. This was frustrating as it was our understanding that we would get a quote for the repair, not an outrageous amount to look, with potential additional charges depending on what was found. He warned us that he doesn’t stock the Zinsco Breaker that was our main panel problem, so he would potentially have to go to the store and charge us more, contradicting Betty the dispatcher. Also there was an additional $23 charge for gas on top of the weekend fee, that "the dispatcher forgets to mention". Since we had already paid close to $300 for the tech’s presence and no other help was available we felt cornered into moving forward. After we signed we showed the tech the subpanel, and left him to “diagnose” our breaker that wouldn’t reset.

10 minutes later the power is back on, and we were getting a lesson that you need to “pump” Zinsco Breakers a few times to get them to reset. That was our problem. Something he could have shared or even tried when he first arrived, we were already paying him a hefty sum to be there.

But alas we are now out close to $1,000, but with the knowledge that you “pump” a Zinsco Breaker and to never call AAA Electrical Services.

Additional Note: AAA’s method of signing quotes also leaves plenty to be desired, the tech mentioned that the iPad frequently “double charges” for things like the emergency fee, but to “sign anyway”. This did happen, and thankfully after I caught it the tech did the right thing and removed the double charge. The tech also had us sign that the work had been completed, saying that was how to “approve the quote” on the iPad, making us feel uncomfortable as no work had been done yet.”

– Brandon B.

“I was able to get service quickly and Charles B was on time, very friendly and knowledgeable. He explained the service levels and he fixed the problem and explained the issues to me clearly, even offered me photos of his work (I declined because I basically knew what he was doing throughout his time here (no I didn't hover). I recommend AAA as truely 5 star.”

– philip K.